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HM
H M

1 reviews | Active since Oct 2020

21 Oct 2020, 15:27

Awful. Avoid at all costs.

Brytons has made our move to Europe stressful at every step of the process. Not only was our shipment signifcantly delayed, there were many hidden costs and ultimately, several valuable furniture pieces were damaged in the process. The compensation process for the insurance was complicated and we still have not been refunded for the damages. Not to mention, communication throughout the move was very poor. We had to follow-up with staff at every stage and their response was slow and they were often times unreachable. DO NOT USE THIS COMPANY if you want A) quality customer service B) undamaged items C) good communication D) efficient insurance compensation. Many have commented that they faced similar experiences in the expat community in South Africa.

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Replies (1)
Brytons Removals Of Sa
Brytons Removals Of Sa's reply28 Jun 2021, 09:06
Official
Good afternoon, Mr. M's load was shipped as a LCL shipment with CFR Freight and was handled by Beta Moving in Hungary (the destination agent). Whilst his goods were professionally packed and photographed prior to loading on this side, in a sealed crate, there were some damages recorded on arrival in Hungary. The damages seem to be handling/movement related. Photographs were sent by the client and the delivering agent confirming this type of damage. It seems that the crate was roughly handled and some of the contents moved whilst in transit. Mr. M was insured through our insurers, Commrisk Hollard and has been settled in FULL as per what he claimed and insured for.
Regarding the extra hidden costs, there were none that were not specifically listed on his quotation. His quote clearly states, excluded: customs duties and taxes, additional port fees.
His price was also reduced during the packing stage by R2 238.00 by ourselves because we packed it tighter than we had quoted on and the volume decreased. I am very sorry that there were damages sustained during his move, Hungary is not a common destination but we have never had these sort of issues with them before and I hope that the insurance payout will cover the repair of the damaged items. I am very sorry that the move didn't go perfectly as we planned.