Veterinary practice has no empathy

The hospital is now way too big and you feel like you're just a number there. The current "owner" Dr Greg Irvine-Smith, operated on our dog, who then died a short while later. We were initially charged for another dog's euthanasia (as well as ours) and Dr Irvine-Smith didn't speak to us, didn't phone and has had no contact with us to this day. We had been going to them for more than 20 years but will not do so again. There IS an amazing vet there Dr Chris Collie, but you are never guaranteed to see him as the business is just too big. As an aside, their consulting fees are more than a person is charged for going to a family doctor.