Terrible service, Poor accountability

<p>Called Bryanston glass to give a quote on a sliding for door that was not sliding well. On arrival 'Vusi' one of the serviceman began to repair the door. On completion the door did function but there was a lot of resistance on sliding and the locking mechanism didn't work reliably. I then asked if there were any guarantees on the repair in the event the door popped out again or the door wouldn't lock. He insisted that he couldn't give me a guarantee and the manager 'Craig ' would need to. When asked if I could talk to Craig, he angrily removed the door from the hinges and said that I had wasted his time and 'now I could call Craig.' </p> <p> </p> <p>On escalation to Bryanston glass, the secretary was very apologetic and said that Craig (manager) would come through to fix the door. He would call to arrange a time. After more than 5 calls to try to arrange a time with no call backs from Craig he eventually promised to come through at a particular time, but didn't. We are now 5 days in and the glass door is still off the hinges. If it were to fall who will cover the cost? </p> <p> </p> <p>As a whole very disappointing. A very aggresive service man. I am glad that my wife wasn't alone at home having to deal with this issue as this was a very ugly way to do business. Worst of all, a manager that clearly stands behind this behavior with absolutely no accountability. </p> <p> </p>