Dissatisfied Customer

After just over a year, I’m sitting with two ombudsman cases with their advised warranty and lots money out of my pocket I’m still sitting with a faulty car, and no help from their warranty or them.

A few days after the purchase of the car we opted to return it has faulty and as much as Louis seemed willing to accommodate us in that regard, it didn’t happen and I was told to go to the ombudsman who will come speak to Luigi and he will tell them no.

After trading in a good functional problem free vehicle we’ve suffered costs to which the dealership was not willing to help with at all.

I’ve taken over a year to post this because I have been hoping for a positive outcome by now but unfortunately the lemon I’ve been sold is still just a sour taste in my mouth.

I really don’t like giving businesses bad reviews unless it’s entirely necessary, but to this point I really am tired of the struggle with the vehicle purchased from them, I’ve since had to purchase another vehicle as I have no faith in what I’ve been sold by them.

My advise to anybody buying a car there do your research properly and if told the “minor problem” will be sorted do not sign anything until it is, because I’ve dealt with the dealership for many years I trusted them but I believe Luciano was overridden this time around and that’s why this problem was not not resolved.