Dishonest behaviour and service

I paid a hold deposit for a vehicle on 07/05/22, and was told by the saleswoman Mandie that the car I was interested would NOT be sold while I do the finance application if I paid this deposit. I submitted all my documents when I paid this deposit to get the process started and got approved on 12/05/22. I informed BEC that I was going to do my drivers license on Monday 16/05 as this was needed to complete the deal. Without informing me, the vehicle which I paid a HOLD deposit on was sold to somebody else on the Saturday 14/05. Without even calling me to ask me to pay a higher deposit (which I would have done if necessary), Bryanston Executive Cars sold the vehicle quietly on the side.

Only after I went in during the week looking for the vehicle to inspect it further for damages was I informed that the car was not on the premises. I then received a WhatsApp message informing me that the vehicle was sold. I then requested Mandie on 19/05/22 to refund my deposit, to which I received no response and no funds. Further communications to her were ignored, and every time I called she was conveniently not available. Calls to her cellphone also went ignored with no response, not even just a message back to acknowledge my call. I left messages with the dealership staff that answered the landline for her to call me back, and still never heard anything.

Only when I angrily called the dealer principal on Monday 23/5/22 to demand my deposit money back, threatening to bring the police to their dealership, and further demand that they destroy all of my FICA documents and information in their possession did I actually get acknowledged, but with a half-****d response.

Bryanston Executive Cars is in my opinion dishonest and does not seem to care to look after their customers. If I could rate them with zero stars I would. Taking my deposit under the guise of it “holding” the vehicle and then selling the vehicle behind my back, then sitting quietly with my money, not bothering to refund it, is utterly tantamount to ***** and should be investigated.

I will be taking my business elsewhere to a dealership which I can trust, where I am taken care of properly as any client should be.

As a result of this experience, I will never support Bryanston Executive Cars, nor do I encourage anyone else to either.