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cassie B
1 reviews | Active since Oct 2019
11 Oct 2019, 09:25
Bryanston Executive cars Shocking customer service and verbal assult
Iv been having endless problems with my Fiances Audi which we bought here and every time we have to call and call and call. this morning it finally broke down and we had to call the insurnace to tow it after the dealership saidf, just call us and well sort everything out. well i called and called and called no one answered. this was between 07:00-07:45 this morning. I then got hold of the dealership finally and a sales man by the name of Rudy used so many F#@k words at me after I said it once out of absolute frustration . I couldnt get a word in edge ways and felt so be littled and verballky assulted. Initially the service was outstanding when we bought the car. however it seems it was all just for the sale. So customer service is up to **** and the way i was spoken too enraged me further and i feel that if its only about the sale atleast be honest and say look we just want the sale, we dont care about the after sales service so people at least know where they stand. Cassie Bourgeois
Helpful (0)
Replies (8)0
Replies (8)
Bryanston Executive Cars 's replyOfficial
11 Oct 2019, 10:26Good day ,
Its important to look at the facts here .
You called the dealership out of office hours to complain that you can not get hold of anyone out of office hours . Your car had broken down and you needed a tow.
.
Its important to look at the facts here .
You called the dealership out of office hours to complain that you can not get hold of anyone out of office hours . Your car had broken down and you needed a tow.
.
Bryanston Executive Cars 's reply11 Oct 2019, 10:26
Official
Good day ,
Its important to look at the facts here .
You called the dealership out of office hours to complain that you can not get hold of anyone out of office hours . Your car had broken down and you needed a tow.
.
Its important to look at the facts here .
You called the dealership out of office hours to complain that you can not get hold of anyone out of office hours . Your car had broken down and you needed a tow.
.
Bryanston Executive Cars 's replyOfficial
11 Oct 2019, 10:27You were sold a car with a warranty that has an emergency 24 hour number for this exact reason .
You spoke to Lawrence a very respectful African ZCC member who does not use profanities and is very polite and soft spoken .
You spoke to Lawrence a very respectful African ZCC member who does not use profanities and is very polite and soft spoken .
Bryanston Executive Cars 's reply11 Oct 2019, 10:27
Official
You were sold a car with a warranty that has an emergency 24 hour number for this exact reason .
You spoke to Lawrence a very respectful African ZCC member who does not use profanities and is very polite and soft spoken .
You spoke to Lawrence a very respectful African ZCC member who does not use profanities and is very polite and soft spoken .
Bryanston Executive Cars 's replyOfficial
11 Oct 2019, 10:27In your conversation you shouted out profanities at the poor man to the point that he called myself the dealer Principal to speak to you.
You again continued with the profanity so I told you to get lost ,and I fight fire with fire . So you got what was coming to you , a piece of my mind ......
You again continued with the profanity so I told you to get lost ,and I fight fire with fire . So you got what was coming to you , a piece of my mind ......
Bryanston Executive Cars 's reply11 Oct 2019, 10:27
Official
In your conversation you shouted out profanities at the poor man to the point that he called myself the dealer Principal to speak to you.
You again continued with the profanity so I told you to get lost ,and I fight fire with fire . So you got what was coming to you , a piece of my mind ......
You again continued with the profanity so I told you to get lost ,and I fight fire with fire . So you got what was coming to you , a piece of my mind ......
Bryanston Executive Cars 's replyOfficial
11 Oct 2019, 10:27If you don't have manners , please go an institution that can teach you manners .
The language you used is not fitting of a lady .
As far as I see it you are not even my client .
The language you used is not fitting of a lady .
As far as I see it you are not even my client .
Bryanston Executive Cars 's reply11 Oct 2019, 10:27
Official
If you don't have manners , please go an institution that can teach you manners .
The language you used is not fitting of a lady .
As far as I see it you are not even my client .
The language you used is not fitting of a lady .
As far as I see it you are not even my client .
Bryanston Executive Cars 's replyOfficial
11 Oct 2019, 10:27I will deal with your your mother in law who finance the car and will communicate with her in writing .
The vehicle was collected ,and we are busy accessing the issue on the vehicle .
We will inform the owner of the vehicle with the findings and progress .
The vehicle was collected ,and we are busy accessing the issue on the vehicle .
We will inform the owner of the vehicle with the findings and progress .
Bryanston Executive Cars 's reply11 Oct 2019, 10:27
Official
I will deal with your your mother in law who finance the car and will communicate with her in writing .
The vehicle was collected ,and we are busy accessing the issue on the vehicle .
We will inform the owner of the vehicle with the findings and progress .
The vehicle was collected ,and we are busy accessing the issue on the vehicle .
We will inform the owner of the vehicle with the findings and progress .
Bryanston Executive Cars 's replyOfficial
11 Oct 2019, 10:27You are not to communicate with us whatsoever .
You are banned from visiting our premises .
The owner of the vehicle is welcome to complain to IDA or CPA should they feel that they need advice or assistance .
You are banned from visiting our premises .
The owner of the vehicle is welcome to complain to IDA or CPA should they feel that they need advice or assistance .
Bryanston Executive Cars 's reply11 Oct 2019, 10:27
Official
You are not to communicate with us whatsoever .
You are banned from visiting our premises .
The owner of the vehicle is welcome to complain to IDA or CPA should they feel that they need advice or assistance .
You are banned from visiting our premises .
The owner of the vehicle is welcome to complain to IDA or CPA should they feel that they need advice or assistance .
Bryanston Executive Cars 's replyOfficial
11 Oct 2019, 10:29NB . The above bodies also do not condone your behavior . So deal with them with respect if you want them to assist you .
Kind Regards
Luis De abreu
Kind Regards
Luis De abreu
Bryanston Executive Cars 's reply11 Oct 2019, 10:29
Official
NB . The above bodies also do not condone your behavior . So deal with them with respect if you want them to assist you .
Kind Regards
Luis De abreu
Kind Regards
Luis De abreu
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cassie B's updateReviewer Update
11 Oct 2019, 11:58i would like to sincerly apologise. I was at fault and out of frustration i took it out on the dealearship and the staff. please forgive me. you guys have given my fiance nothing but impecable service. Thank you Louie for all your help we really appreciate it. Please kindly send my apologies to Lawrence i was outright wrong. Im so sorry Lawrence. please forgive me and God Bless
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cassie B's update11 Oct 2019, 11:58
Reviewer Update
i would like to sincerly apologise. I was at fault and out of frustration i took it out on the dealearship and the staff. please forgive me. you guys have given my fiance nothing but impecable service. Thank you Louie for all your help we really appreciate it. Please kindly send my apologies to Lawrence i was outright wrong. Im so sorry Lawrence. please forgive me and God Bless