Bad customer service and Lies! Lies! Lies!

I bought a car from this place and they advised me that the car has a full service history and books. I got home and noticed that the books were not in the car so I phoned Devon and he advised me to come back the next day to get the books. I went back the next day and they now all of a sudden say the car was not traded in with books. I bought the car with the impression that car has a full service history and books! So they advised me they will get the service history from VW...A week and a half later i have followed up and requested feedback but got ignored then when requested feedback again got a threatening response from Devon..I walked in to VW myself and got the service history withing 2 minutes so why couldn't he do that? I ask Luis (the so called CEO) to give me someone else to deal with and he ignores my request so I kept getting aggressive responses from Devon...I requested that they get me books and Luis just said to me that I had signed and confirmed that there were books on delivery which he very well knows there were not! They would not fix any problems with the car which they said they would and they would not even get a spare key. I wish all of you can see the emails