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Waruschka N

1 reviews | Active since Feb 2025

05 Feb 2025, 09:23

Formal Complaint - Unfulfilled Order and Lack of Communication - [EST***] Regarding: Brunexa Aluminium & Glass

I am writing to formally complain about the unacceptable service and lack of communication I have received from Brunexa Aluminium & Glass concerning a paid order that remains unfulfilled. My order number/reference is EST***.

This order was placed a while ago with Brunexa Aluminium & Glass for Clear 8mm TSG Glass with cutouts for cap*****s. I made the full payment of R11 760.00, but for some reason supplier lacks to supply our order.

Since then, I have encountered nothing but delays and a complete lack of communication. The last update I received from Brunexa Aluminium & Glass was on January 15, 2025, when I was informed that the glass needed to be ordered (for a second time - as glass has been ordered before and also not supp****) and would take 5-7 days. This timeline has long passed, and I have yet to receive my order.

I have made numerous attempts to contact Brunexa Aluminium & Glass via email, WhatsApp, and phone calls. All of these attempts have been ignored. I have received no response whatsoever, leaving me completely in the dark about the status of my order.

This lack of communication and failure to deliver the ordered product after payment is completely unacceptable. I am extremely disappointed with the service I have received from Brunexa Aluminium & Glass.

I request your urgent intervention in this matter. I expect Brunexa Aluminium & Glass to either: Immediately deliver the ordered product. If delivery is not possible, I expect clear communication regarding collection arrangements. Provide a full refund of the payment made. I require a response within 1 day outlining the steps that will be taken to resolve this issue. Failure to respond and rectify this situation will leave me with no option but to escalate this complaint to the appropriate consumer protection agencies.

Sincerely,

BGQS Consulting *** ***

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WN
Waruschka N's update26 Mar 2025, 11:06
Reviewer Update
Formal Complaint Regarding Unfulfilled Order and Unpaid Refund – EST***

Dear Hello Peter Support Team,

I am writing to formally raise a complaint regarding the extremely poor service and lack of communication from Brunexa Aluminium & Glass concerning an order that remains unfulfilled and a refund of R11,760.00 that has not been processed, despite repeated promises and requests.

Order Details:
Order Number/Reference: EST***
Amount Paid: R11,760.00

The timeline of events is as follows:
  1. On January 15, 2025, I was informed that the Clear 8mm TSG Glass with cutouts for cap*****s, which I had ordered and fully paid for, had to be ordered again as the previous order was not fulfilled. I was advised that the new order would take 5-7 days to process.
  2. On February 5, 2025, I received an email from Brunexa Aluminium & Glass advising that they would refund the amount by the end of that week. They requested BGQS Consulting Services’ banking details, which I provided on the same day.
  3. Since then, no payment has been received, and no further communication has been made. Despite my follow-up emails requesting updates on the refund status and payment, I have not received any response. I have made numerous attempts to contact Brunexa Aluminium & Glass via email, WhatsApp, and phone calls, all of which have been ignored.
This complete lack of communication and failure to fulfill the order, as well as the failure to refund the amount paid, is absolutely unacceptable. We are now well beyond the promised timeline, and despite multiple requests, no payment has been made. This situation has left BGQS Consulting Services at a significant disadvantage.

What I am requesting:
  1. Full refund of R11,760.00, which was promised but has yet to be processed, despite providing banking details and multiple follow-ups.

I am deeply dissatisfied with the ongoing delays and lack of communication from Brunexa Aluminium & Glass, and I expect a response from them within 24 hours to explain the next steps in resolving this matter. If no resolution is reached, I will be forced to escalate this complaint to the appropriate consumer protection agencies and pursue further legal action if necessary.

Thank you for your prompt attention to this serious matter. I look forward to your intervention and a swift resolution.

BGQS Consulting
***