MK
Marnus K

1 reviews | Active since Feb 2018

20 Apr 2018, 08:50

Faulty new Car, Bad Service.

I bought a brand new NP200 from Bruma Nissan in Jan2018. Since the beginning there was something strange with the car, as it had less power than expected and idled at ~450 RPM.

Took it in a couple of times without being provided a loan or courtesy vehicle without the problem being resolved. Took it in the last time a month and a half ago, and the vehicle is still at Bruma.

I have asked nicely to have the contract cancelled since the car is not new anymore. They had to open the engine, take out the Crank-Shaft and pistons to send it in for testing.

They found the Crank was fine, and suspect it is the flywheel. Still not 100% certain, still waiting, and meanwhile I am paying for a "Brand New" car that i have not driven more than it's been at the dealer.

I have logged a complaint with Nissan SA, and MFC, but everyone keeps pointing fingers at everyone else. Nin SA possaints to Bruma, Bruma point to Nissan SA or Nissan Europe.

It took them almost a month to provide me a courtesy car.

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