Wrongfully debited

Bruma debited my account after I payed my monthly payment. I have requested for a refund phoning and sending emails like I'm cry with no response. The manager Linda advised that she will make sure my refund is done today and the funds are in my account today... This debit order happens right after boodle refunds me for a debit order not agreed to as well and I had to wait 24hrs I waited just for Bruma to take it. I want my money back today in my account I am still waiting for a call or an email confirm that.