Substandard and poor service from Bruma Finance

I have been a loyal client with Bruma finance for the past 5 years, always paying my loan installments and never skipping a payment. 2 weeks ago i received a sms form Michael, at bruma, informing me that I qualify for a top-up loan, after my march payment has gone off. Subsequently I waited for the debit to go off, and contacted bruma to complete the process. I sent ALL relevant documentation, and then got a declined sms, shortly afterwards. I was confused because i had assumed that a big company as this would do a credit/affordability check BEFORE sending me false hope via SMS. Another consultant (Sibusiso) then contacted me and told me that i would QUALIFY, if i add my spouse as surety, which I did. This morning I was told that I still dont qualify....how do these people sleep at night??? I never initiated the loan, you sent me a SMS!!! I would urge people not to do business with Bruma, I just wish I had know about this poor service before hand...I am still waiting on a reply form their teamleader..but am taking this matter up with the ombudsman