1 reviews | Active since Oct 2016
Poor service and Wrong information provided
<p>i app**** for a Bruma Finacne account. I sent all the nessary documents and was advised by the consultant Happy Lephuthing that my application has been sent for processing . There after i received a call from a lady by the name of Portia who firstly does not provide me with any of her details advising that i should get my confirmation of employment and email it through. i advsied that i am dealing with Happy Lephuthing and she advised that i can email this doucment directly to him. she did not leave me with her email address and contact details at all. i requested for this confirmation from my HR , they first advised me the 3rd party has to go onto the link to request the doucments with my personal information. i emailed that to Happy Lephuthing and did not get any feedback from anyone from bruma only after a few emails. Portia then called again i advised her of the above and she said that the moment i have it i must email it i asked her for the email address where i should send the link and once the letter is recieved on my side will try and email it as well . she advised that i should send it to Happy Lephuthing i managed to get the letter. and When i did email it to Happy Lephuthing that is when my problem started Happy Lephuthing called me and let me say he is trying to assist and help me sort the matter out. he advised that the letter can not be emailed to him it needs to be emailed to the credit department /validations. i asked for a email address and advised what portia told me he cold not not provide me with a email address for them or a contact number for portia. he advsied that he would escalate the matter that was at 12:00 yesterday and informed me that he would give me feedback. i sent numerouse emails to him to the sales and customer service called in trice which everytime they put me on hold for hours and dont get back to me. evnetually Happy Lephuthing called me again i explained my anger to him and how frustrating this matter is . he advised that he would get feedback as he escalated i informed him that i would like a call back from a teaml leader at 16:30 his team leader called and advised that my application is escalated cause the only thing that they are waiting for to process with my application is the confimration of employment which was emailed to them a numerouse of times. Happy Lephuthing team leader advised that he would give me feedback by 10:00 today i hope this matter is sorted out , the service that is provided by BRUMA is so sad and annoying</p> <p> </p>
I got a call from happy again advisng that they have sent another escalation thought to portia manager and they are still awating feedback and it the secound email that was sent through to them happy advissed that they are monitoring my application and they will provide feedback today i recieved a call from kegan and advised that they are still busy with my application and they waiting for portia manager to provide feedback if my employment confirmation was done cause he understand that there is link that fnb sents out to confirm employment so it could not have taken so long he advised that they have escalated again to portia manger and team leader and they are awaiting feedback but they are not sure if feedbck will be provided to me today. a entire week sorting this problem out and it is really frustrating. cause i mean this matter should have been sorted out on Thursday already if portia just advised me the correct process of where to send the doucment but because of portia not providing and giving out the correct information there is delay in processing with my application. she needs to be trained on how to speak to people with regards to this. what is more uspetting is that she does not even pick up the phone to aplogize for the delay or call me back to say here is the email i am sorry let me assit in sorting this matter out she called me twice asking when am i sending it but now is to scared to even pick up the phone to call me cause she knows that she did something wrong. that is not customer service you do not treat your customers like that cause at the end of the day they are providing you with a business.
now i might have to wait till Monday for this to be sorted out which i am not even puttng my hopes up cause everytime is this and that yet my information was provided to you guys on time..............
I got a call from happy again advisng that they have sent another escalation thought to portia manager and they are still awating feedback and it the secound email that was sent through to them happy advissed that they are monitoring my application and they will provide feedback today i recieved a call from kegan and advised that they are still busy with my application and they waiting for portia manager to provide feedback if my employment confirmation was done cause he understand that there is link that fnb sents out to confirm employment so it could not have taken so long he advised that they have escalated again to portia manger and team leader and they are awaiting feedback but they are not sure if feedbck will be provided to me today. a entire week sorting this problem out and it is really frustrating. cause i mean this matter should have been sorted out on Thursday already if portia just advised me the correct process of where to send the doucment but because of portia not providing and giving out the correct information there is delay in processing with my application. she needs to be trained on how to speak to people with regards to this. what is more uspetting is that she does not even pick up the phone to aplogize for the delay or call me back to say here is the email i am sorry let me assit in sorting this matter out she called me twice asking when am i sending it but now is to scared to even pick up the phone to call me cause she knows that she did something wrong. that is not customer service you do not treat your customers like that cause at the end of the day they are providing you with a business.
now i might have to wait till Monday for this to be sorted out which i am not even puttng my hopes up cause everytime is this and that yet my information was provided to you guys on time..............