Poor Service

After submitting all documentation and stipulating necessary information in a follow up to a phone call, my application was allowed to linger for 2 days before I was informed that documentation had not been received. This was only discovered when I followed up with a phone call to check on the progress. I was passed from one person to another, without anyone being able to confirm details.<br> <br> All issues flagged after the fact were not stipulated in the initial communication from the aggregator.<br> <br> The funds were required for urgent reasons and the delay has caused serious inconvenience and delays in me getting my problems sorted out.<br> <br> The treatment received was almost ********* and fortunately there are email communications to substantiate my complaints.<br> <br> All of this could have been prevented with better communication from the Bruma team, but this could not be afforded to me, as I clearly was not a priority.<br> <br> They are guaranteed to ignore this complaint as they did all my pleas for some urgent attention.<br> <br> In this day and age its appalling to know that treatment like this still exists in such a competitive industry. I will certainly avoid giving them any business moving forward.<br> <br> RT