1 reviews | Active since Oct 2016
poor serive
<p>i app**** for a personal loan with bruma finance on Monday already. i was informed to send my doucments and relevent information. which i did. the appplicatn was sent for re-assesment and was informed by ********** (Happy Lephuthing ) that the application was succesful and they will be in contact with me. i then recieved a call from PORTIA which she was from the credit/valdiations department, she advised that she is trying to confirm employment but they advised that they dont do it on the phone , she advised me to get that information from my HR , she did not provide me with a contact number or email address and informed i should email Happy Lephuthing directly with the information. i requested the doucments from HR and was correpsonding with Happy Lephuthing he calls back but takes very long and does not respond to my email although the service from him has been great . i recieved a email from my HR advising that the 3rd party which is Bruma finance should request the information they sent me a link which they should use to get it. i emailed this link to Happy Lephuthing and no feedback was provided the whole of thursday they did not give me any feedback even though i emailed more then once and all emailes are availble to check. i even sent my work contract through as well which Happy Lephuthing confirmed that he recieved. portia called me again and advised that they are still waiting for the confirmation of employment i informed her of what HR said and asked if she can give me a email address that i can emial it , cause it was sent to Happy Lephuthing she advised no it is okay i should try and get the letter and email to Happy Lephuthing i escalated the matter to my HR for them to assit in emailing the letter to Happy Lephuthing they managed to that yesterday morning. i waited from 08:00 till 12:00 after sending emails to confirm if it was recieved. Happy Lephuthing called me and advised the letter was not suppose to email to him but directly to portia and that he does not have autorization to send it through to her which i felt is ****** cause if you working for the same company you should have email address to send that informatin out or provide me with one so that i could send it. i informed him of what portia said and told him that this now a delay cause information is not provided correctly to me and that is unafair. he advised that he would escalate the matter to his team leader and get back to me. i emailed the confirmation of employment to numeoure emails address that i had for bruma but no one got back to me. i called in 3 times and they put me on hold for a hour and then dont get back to me. Happy Lephuthing called and advised that he had escalated the matter i informed him that this really bad cause i did what i was told and now i am informed that it was not right and now it delaying my application. he advised that he did escalate it i tod him i want feedback by 16:30 yesterday, his team leader did call and they informed me that the matter is escalated and he will give me a call by 10:00 today i told them i would like this to be sorted out today............. i am just really angry and maybe laying a complaint on hello peter will get my matter sorted out today for me</p>
I got a call from happy again advisng that they have sent another escalation thought to portia manager and they are still awating feedback and it the secound email that was sent through to them happy advissed that they are monitoring my application and they will provide feedback today i recieved a call from kegan and advised that they are still busy with my application and they waiting for portia manager to provide feedback if my employment confirmation was done cause he understand that there is link that fnb sents out to confirm employment so it could not have taken so long he advised that they have escalated again to portia manger and team leader and they are awaiting feedback but they are not sure if feedbck will be provided to me today. a entire week sorting this problem out and it is really frustrating. cause i mean this matter should have been sorted out on Thursday already if portia just advised me the correct process of where to send the doucment but because of portia not providing and giving out the correct information there is delay in processing with my application. she needs to be trained on how to speak to people with regards to this. what is more uspetting is that she does not even pick up the phone to aplogize for the delay or call me back to say here is the email i am sorry let me assit in sorting this matter out she called me twice asking when am i sending it but now is to scared to even pick up the phone to call me cause she knows that she did something wrong. that is not customer service you do not treat your customers like that cause at the end of the day they are providing you with a business.
now i might have to wait till Monday for this to be sorted out which i am not even puttng my hopes up cause everytime is this and that yet my information was provided to you guys on time..............
I got a call from happy again advisng that they have sent another escalation thought to portia manager and they are still awating feedback and it the secound email that was sent through to them happy advissed that they are monitoring my application and they will provide feedback today i recieved a call from kegan and advised that they are still busy with my application and they waiting for portia manager to provide feedback if my employment confirmation was done cause he understand that there is link that fnb sents out to confirm employment so it could not have taken so long he advised that they have escalated again to portia manger and team leader and they are awaiting feedback but they are not sure if feedbck will be provided to me today. a entire week sorting this problem out and it is really frustrating. cause i mean this matter should have been sorted out on Thursday already if portia just advised me the correct process of where to send the doucment but because of portia not providing and giving out the correct information there is delay in processing with my application. she needs to be trained on how to speak to people with regards to this. what is more uspetting is that she does not even pick up the phone to aplogize for the delay or call me back to say here is the email i am sorry let me assit in sorting this matter out she called me twice asking when am i sending it but now is to scared to even pick up the phone to call me cause she knows that she did something wrong. that is not customer service you do not treat your customers like that cause at the end of the day they are providing you with a business.
now i might have to wait till Monday for this to be sorted out which i am not even puttng my hopes up cause everytime is this and that yet my information was provided to you guys on time..............
guess what the I received a call from Bruma stating that my application was rejected cause they are unable to confirm employment yet when I spoke to a team leader on Friday they notified me that they are aware that Fnb uses a link to verify information so my application was rejected cause of confirming employment Bruma has made me wait an entire week just to reject my information the service that I had with Bruma from everyone was ******** would not want Anyone to do business with them my friend also did an application with them and when I told her what they did and she also works for Fnb she cancelled her application today what is funny she app**** with finchoice and she got the loan with the same link of confirming employment and it was approved yet with Bruma it rejected hahaha u guys are a big joke
guess what the I received a call from Bruma stating that my application was rejected cause they are unable to confirm employment yet when I spoke to a team leader on Friday they notified me that they are aware that Fnb uses a link to verify information so my application was rejected cause of confirming employment Bruma has made me wait an entire week just to reject my information the service that I had with Bruma from everyone was ******** would not want Anyone to do business with them my friend also did an application with them and when I told her what they did and she also works for Fnb she cancelled her application today what is funny she app**** with finchoice and she got the loan with the same link of confirming employment and it was approved yet with Bruma it rejected hahaha u guys are a big joke
you know what is so funny is that i have laid a hello peter complaint and no body gets back to me as well. with regards to the bad service that i have expericed with BRUMA FINANCE , happy called me yesterday to advise that they have re-insated my application. my question to him was wont they have a issue with the way FNB confrms employment cause that what cancelled my applicaiton in the first place he assured me that will not happen this time and that he will give me a call today or rather update me all the time until my application will be finalized. i have advised him that i would like this matter to be sorted out today and hope that it is not going to take another week to sort and want this to be escalated and finalzied today.
i also send the link to show that FNB CONFIRMS EMPLOYMENT so that there are no issues and delays in the matter.
but i have advised them with every update that they give me , i wil be making comments on HELLO PETER to show of the service that is being provided to me by them.
until this matter is sorted out.
you know what is so funny is that i have laid a hello peter complaint and no body gets back to me as well. with regards to the bad service that i have expericed with BRUMA FINANCE , happy called me yesterday to advise that they have re-insated my application. my question to him was wont they have a issue with the way FNB confrms employment cause that what cancelled my applicaiton in the first place he assured me that will not happen this time and that he will give me a call today or rather update me all the time until my application will be finalized. i have advised him that i would like this matter to be sorted out today and hope that it is not going to take another week to sort and want this to be escalated and finalzied today.
i also send the link to show that FNB CONFIRMS EMPLOYMENT so that there are no issues and delays in the matter.
but i have advised them with every update that they give me , i wil be making comments on HELLO PETER to show of the service that is being provided to me by them.
until this matter is sorted out.
you know what is really amazing that every day i have been posting replys on hello peter with regards to the service and clearly no body is interested . happy advised that my application is re-instated and that no doucments is required from me , he has also sent me the below email .
From: Happy Lephuthing **********
Sent: 02 November 2016 09:44 AM
To: Battay, Shafeeka
Subject: Bruma Finance
Good day
At any given time from now to between company's payouts which the 1st one will be at 12:00-12:30pm, 15:00-15:30 and the last one at 16:00-16:15pm. I will speak to my team leader regarding follow ups
Regards
Bruma Finance Sales
********** />Tel: ***Fax: **********
and advised that he will provide me feedback. so will see at 12:30 for my first update i have advised that i would like a team leader and manager involved in making my application a priority and sorting it out today.
you know what is really amazing that every day i have been posting replys on hello peter with regards to the service and clearly no body is interested . happy advised that my application is re-instated and that no doucments is required from me , he has also sent me the below email .
From: Happy Lephuthing **********
Sent: 02 November 2016 09:44 AM
To: Battay, Shafeeka
Subject: Bruma Finance
Good day
At any given time from now to between company's payouts which the 1st one will be at 12:00-12:30pm, 15:00-15:30 and the last one at 16:00-16:15pm. I will speak to my team leader regarding follow ups
Regards
Bruma Finance Sales
********** />Tel: ***Fax: **********
and advised that he will provide me feedback. so will see at 12:30 for my first update i have advised that i would like a team leader and manager involved in making my application a priority and sorting it out today.
after much struggle and dissapointment from bruma finance Happy Lephuthing managed to get my application finalized. i would like to thank Happy Lephuthing for the service that he provided to me and by keeping me updated when i asked for assistance and understanding my frustration people should employ more Happy Lephuthing so thefore i thank and maybe just cause of your service i might stil want to do further business with BRUMA
after much struggle and dissapointment from bruma finance Happy Lephuthing managed to get my application finalized. i would like to thank Happy Lephuthing for the service that he provided to me and by keeping me updated when i asked for assistance and understanding my frustration people should employ more Happy Lephuthing so thefore i thank and maybe just cause of your service i might stil want to do further business with BRUMA