Poor customer service
<p>I have loan with bruma finance that I took last year and it ws in arrears and I made an arrangement to pay the arrears of which I did on the Mont of September . </p> <p>To my surprise they deduct on the month of October full amount instalment I have to make a call to them asking for refund of which they did not full amount though . </p> <p>Then worst nightmare came wen I receive two sms on the 9.11.2016.</p> <p>First sms read my account is in arrears . and second sms read I will be handed to it listing by that no body bored to call to inform me . </p> <p>The following day I sent an e mail to quire that and to ask call back regarding only respond I receive ws my e nail was forwarded to relevant department I waited to call back received I called spoke to first consultant at collection department who promised to forward my quires to finance department and promised me feedback as sinn as he received waited no feedback and I called again spoke to another consultant confirms that my quire has been resolved and says to me she is going to transfer me client device department for paid up letter consultant Tikka my e mail address again that I have updated long time ago and promise me settlement letter none received so far.</p> <p>My problem is not happy at all the way my quires was handled so far and not happy at all the way consultant show lack of interest in handling quires and make promises that cannot be fulfilled </p> <p>Poor customer service at its best and unprofessional . </p> <p> </p>