Pathetic does not explain

I app**** for a second loan and after 7 days of continuously calling I was told its declined because of an account that was not paid. When I called to tell them that I have sent a paid up letter with my application they said it was a mistake. Not even a single day did anyone call me from Bruma I spend my money calling them and they promise to get back to me but dont. Now Im told that I should wait for another 3 days for my application to be processed. If these people have made a mistake why cant my application be prioritised. The worst part is that you can send emails to anyone, noone responds. I have never seeen a place with such a terreble customer services. they just dont care