1 reviews | Active since Jun 2015
Bad Service
<p>i paid up my loan with bruma finance i was informed that i will recieve a disconunt and needed to pay R88.00 in order for the acoucnt to be closed, which i did the very same day i got a paid up letter to state the aco**** is paid up and closed, i went onto my profile on th website and it showed that the loan has been closed and paid up and confirmed via email and telephonically as well. then a week later there was a debit order that went off my account of R169.00 i immediatl contacted Bruma Finance customer serive the very same day to query this and they advised that the accoutn is closed and paid up so no debit order went off my account from there side. so i asked the consultant are you sure she advised yes so i immedialty advised her then i will reverse the payment she said that would be the best thing to do. which i did , now i tried to apply for a loan with them and they informed me that my loan application has been declined due the reversal that i done which was my surprise and also informed that the account is not paid up and still owe R250.00 for the acount to be settled which was shocking to me cause i got a paid up letter and was informed that it was not them that debited and now i am being penlized for some person that is not being trained properly , i recieved a call yesterday and this lady advised she will take the matter further she aslo informed me if the account was closed there was not suppose to be a debit order that went off i informed her with all the above details and was informed that feedback will be provided to me which i am still waiting for ...................... bruma has made my me stress and taken up my time trying to sort this matter out, and i would ike feedback today and would like to be compensated for the time that i have spent trying to get this to be dealt with b someone even team leaders and managers there are just as useless they dont provide a person with any feedback or will not even take ownership of this so that it can be sorted out . </p> <p> </p>
bruma got back to me wit the below email stating that i will only be liable for the R169.25
which i have attached below , i advised them that okay that is fine ill pay the R169.25 so that i can get rid of the loan with them and get them off my back but will only be able to pay it on the 20th as it is not my fault and not my error then i informed them to capture the arragment for me on the systme for the 20th i get a emial back stating that my settlment amount is now R400.00 i send numerouse emails regarding this as one is saying i must pay R169.25 and the other is saying i must pay R400.00
and my arragment for the R169.25 is not captured on the system at all ............ it now making me really angry cause no one comes back to you regarding anything BRUMA IS THE WORST PLACE TO DO BUSINESS WITH REALLY WOULD NOT RECOMEND ANYONE TO SEEK ASSISTANCE FROM THEM
Good day
Thank you for your email.
Kindly be advised that calls have been listened to and yes you did call in on the 6th July and one of the consultants advised you to reverse the debit order as you paid in the settlement amount however on the very same day, you sent an email to our collections department for a refund and it was processed as per your request. Now you received two payments back into your account of which you were only supposed to get back one instalment. Which means you are liable to pay back the one instalment of R 169.27 and the remaining balance will be written off on our side by management.
Please visit our website for interesting information on our company at www.brumafinance.co.za and to give feedback on our service by going to the FAQ’s under "We want to hear from you".
Kindly contact our Customer Care Team on ***or email us on ********** only should you require any further information.
WARNING: There are ******** targeting clients with the intention to trick you into ********** loan applications & are using Bruma Finance and other Financial Institutions’ branding. Please be alert and warn your family & friends. For further info call us on ***.
Kind Regards
Lebo Mamogale
Bruma Finance Customer Care
********** />Tel: ***Fax: **********
Bruma Finance (Pty) Ltd
CONFIDENTIALITY NOTICE AND DISCLAIMER: This e-mail transmission contains confidential Information which is the property of the sender and which is subject to legal privilege and/or copyright and intended only for the abovementioned addressee. If you are not the intended recipient, you are hereby notified that any disclosure, reading, copying or distribution of the contents of the e-mail transmission or the taking of any action in reliance thereon or pursuant there to, is strictly prohibited and may be ********. Should you have received this e-mail in error, please immediately notify us by telephone to arrange the return thereof or for the return of the documentation compromising this transmission. The views, policies and comments contained in this e-mail are those of the sender thereof and should not be construed as the views, policies and comments of Bruma Finance (Pty) Ltd (hereafter "Bruma") unless the sender are or have been expressly authorized to express the views, policies and comments of Bruma on their behalf. Bruma cannot assure that the integrity of this e-mail communication has been maintained or that it is free of errors, interference or interception. Unauthorized use, disclosure or distribution of confidential and privileged information will lead to prosecution.
bruma got back to me wit the below email stating that i will only be liable for the R169.25
which i have attached below , i advised them that okay that is fine ill pay the R169.25 so that i can get rid of the loan with them and get them off my back but will only be able to pay it on the 20th as it is not my fault and not my error then i informed them to capture the arragment for me on the systme for the 20th i get a emial back stating that my settlment amount is now R400.00 i send numerouse emails regarding this as one is saying i must pay R169.25 and the other is saying i must pay R400.00
and my arragment for the R169.25 is not captured on the system at all ............ it now making me really angry cause no one comes back to you regarding anything BRUMA IS THE WORST PLACE TO DO BUSINESS WITH REALLY WOULD NOT RECOMEND ANYONE TO SEEK ASSISTANCE FROM THEM
Good day
Thank you for your email.
Kindly be advised that calls have been listened to and yes you did call in on the 6th July and one of the consultants advised you to reverse the debit order as you paid in the settlement amount however on the very same day, you sent an email to our collections department for a refund and it was processed as per your request. Now you received two payments back into your account of which you were only supposed to get back one instalment. Which means you are liable to pay back the one instalment of R 169.27 and the remaining balance will be written off on our side by management.
Please visit our website for interesting information on our company at www.brumafinance.co.za and to give feedback on our service by going to the FAQ’s under "We want to hear from you".
Kindly contact our Customer Care Team on ***or email us on ********** only should you require any further information.
WARNING: There are ******** targeting clients with the intention to trick you into ********** loan applications & are using Bruma Finance and other Financial Institutions’ branding. Please be alert and warn your family & friends. For further info call us on ***.
Kind Regards
Lebo Mamogale
Bruma Finance Customer Care
********** />Tel: ***Fax: **********
Bruma Finance (Pty) Ltd
CONFIDENTIALITY NOTICE AND DISCLAIMER: This e-mail transmission contains confidential Information which is the property of the sender and which is subject to legal privilege and/or copyright and intended only for the abovementioned addressee. If you are not the intended recipient, you are hereby notified that any disclosure, reading, copying or distribution of the contents of the e-mail transmission or the taking of any action in reliance thereon or pursuant there to, is strictly prohibited and may be ********. Should you have received this e-mail in error, please immediately notify us by telephone to arrange the return thereof or for the return of the documentation compromising this transmission. The views, policies and comments contained in this e-mail are those of the sender thereof and should not be construed as the views, policies and comments of Bruma Finance (Pty) Ltd (hereafter "Bruma") unless the sender are or have been expressly authorized to express the views, policies and comments of Bruma on their behalf. Bruma cannot assure that the integrity of this e-mail communication has been maintained or that it is free of errors, interference or interception. Unauthorized use, disclosure or distribution of confidential and privileged information will lead to prosecution.