Bad Customer Service

On the 2nd of October 2017, I found out by FNB that there is a judgement on my name for a loan of R1700 taken with Bruma in Kempton park in 2011. I contacted the ***** department and advised them that I didn't take this loan and I live in Durban. I waited 2 weeks no response. I called a lady by the name of Shabina who refused to assist me until I asked for a manager . I sent through whatever documentation was asked of me. On the 20th October 2017 I was told by shabina that she is just awaiting finalization from the legal department and that my name should be cleared within 14 days. But then no response . I called back on Friday spoke to a guy named Nkosi he said he is a supervisor in the fruad department he said he will query and call me back , However no response, I called today the receptionist says there's no one by that name there. I am so frustrated, firstly these idiots take a judgement against me. They are ***********, rude and down right pathetic. There is never a supervisor or manager available as per the receptionist they are in all day meetings. They don't keep to their word and return calls they don't even reply to emails . I have now contacted an attorney . This is 7 years I have had zero contact from Bruma in regard to this loan . They are so pathetic