Appalling Service / Account not closed

On 5th September 2015 i requested a settlement letter from Bruma finance. Settlement was made on 10th September and proof payment sent to bruma finance to close account and provide paid up letter<br> After numerous emails and phone calls back and forth from bruma finance to say account has not been paid I send through proof time and time again to get my account closed and paid up letter I still have not gotten this resolved. yet HTN continuously calls me to say the account is not paid and will affect negatively on my credit profile!<br> <br> I have send proof numerous times to both nonhlanhla masina, Busisiwe Milanz of HTN attorneys. and up till this day I have not gotten this account closed. they say that I have balance Of R1000 because i was handed over yet Bruma finance provided me with settlement letter that lasted till end September ,and settlement was made on 10th September.<br> <br> Please kindly help with this as i am very frustrated at the poor level of service to get something so simple completed