Disappointing service

Disappointing. Took a wheel in for two spokes to be repaired on Saturday 11/01/2020 for someone else. Said they will phone me on Monday 13/01/2020. No call...visited shop to enquire on Tuesday afternoon 14/01/2020.... no apologies offered. Took wheel and paid... giving the wheel to acquaintance later the afternoon, he noticed the one spoke was still not repaired. Will not be using their service again....