1 reviews | Active since May 2021
A Panelbeater's Nightmare
A panelbeater's nightmare. If you buy from them, do it with caution knowing you will never be refunded if they deliver wrong parts. Firstly I sent them clear pictures of the flap cover i needed. My only crime was using the words "tow hitch cover" as I tend to confuse the two. Instead of helping and guiding a customer, i was met with one of the worst customer service experience I've come across in the industry. I have dealt with all types of vehicle agents and second hand suppliers but not the rude behavior i was met with. I was told i can't return the wrong part they delivered. I was now left with a customer waiting for his part which he paid for.
The worst part of it all is that they couldn't care less. Before i could even write this review I gave them a heads up about how unhappy I am and the receptionist by the name of Kelsey van Rensburg said I must go to hell! Not the type of behavior you'd expect from a reputable parts supplier. Shocking! I feel for the owner who worked hard to build a business who's reputation now is being tarnished by an inexperienced rude staff member(s).
My warning to fellow panelbeaters, order from them at your own risk. You just won't get your refund.
Incorrect parts were not delivered, incorrect parts were ordered by you Freedom.
· You were not told you are not allowed to return this · I did not tell you to go to Hell
I've also told you our companies’ policy, "Parts correctly supp**** will not be refunded" however I've offered you a credit to be used, but that was not good enough for you
Correct, I have told you to bring this part back as per the owner of the company, and I have told you, you are welcome to review the company however you feel fit which you have done with lies. I’ve noticed you are now creating names to review our company? You do know, this makes International Panelshop look extremely bad, instead of creating accounts to leave reviews with your “bad” experience, attend to your company’s reviews. If you feel we such “*********” you welcome to give us a call, and we can sort this out professionally, no need for accounts to be created to bad mouth Bruce Craig’s Parts.
Incorrect parts were not delivered, incorrect parts were ordered by you Freedom.
· You were not told you are not allowed to return this · I did not tell you to go to Hell
I've also told you our companies’ policy, "Parts correctly supp**** will not be refunded" however I've offered you a credit to be used, but that was not good enough for you
Correct, I have told you to bring this part back as per the owner of the company, and I have told you, you are welcome to review the company however you feel fit which you have done with lies. I’ve noticed you are now creating names to review our company? You do know, this makes International Panelshop look extremely bad, instead of creating accounts to leave reviews with your “bad” experience, attend to your company’s reviews. If you feel we such “*********” you welcome to give us a call, and we can sort this out professionally, no need for accounts to be created to bad mouth Bruce Craig’s Parts.