1 reviews | Active since May 2011
Yet another Browns quality issue...
Hopefully you wont be the next Browns ex-customer<br> I bought a diamond ring from Browns in 2013. In 2014 later the ring was back with cracked diamonds, and these were replaced (my cost). A month later a diamond fell out again. 4 months after that diamonds came loose AGAIN. Ring was supposedly remade, and 8 months later started losing diamonds again. Every time the user is blamed for abusing the ring (cracking a diamond? Changing a diaper with such violence that a diamond comes loose? Incredible). It is obvious that it is Browns company policy to blame the user - as evidenced from other Hellopeter reports, and the fact that copied and pasted response was sent to me 2 years apart!<br> Instead of again paying for it to be fixed I asked for a full refund, which after starting spreading the truth about Browns was eventually agreed to. However, only a partial refund was then offered. When I pointed out that I wanted a full refund the offer was immediately retracted - and I am accused of being unreasonable ****rue), and increasing my demands (also untrue). All I want from them is a refund. No interest (although I mentioned it), no compensation for time, parking etc JUST A REFUND.
Thank you for your feedback regarding your experience with Browns.
The service we provide our clients is of the utmost importance to us. It has taken many years to build our reputation as South Africa's leading diamond jeweller and we would never jeopardise this. We assure you each piece of jewellery that receives a Browns quality seal passes a number of quality tests in order to ensure our quality is of the highest standards. When this is questioned we take it very seriously and the piece in question is brought back to our head office for a thorough assessment. Our master jeweller who has numerous years of jewellery experience, carefully inspects the piece to ensure that our outcomes are fair and that the best long term solutions are found.
We have repeatedly attempted to resolve this situation and unfortunately have not been successful.
We would never wish an experience with Browns to go this route, however, we have suggested that you seek advice from the Consumer Complaints Commission for an unbiased opinion.
Sincerely,
Browns the Diamond Store.
Thank you for your feedback regarding your experience with Browns.
The service we provide our clients is of the utmost importance to us. It has taken many years to build our reputation as South Africa's leading diamond jeweller and we would never jeopardise this. We assure you each piece of jewellery that receives a Browns quality seal passes a number of quality tests in order to ensure our quality is of the highest standards. When this is questioned we take it very seriously and the piece in question is brought back to our head office for a thorough assessment. Our master jeweller who has numerous years of jewellery experience, carefully inspects the piece to ensure that our outcomes are fair and that the best long term solutions are found.
We have repeatedly attempted to resolve this situation and unfortunately have not been successful.
We would never wish an experience with Browns to go this route, however, we have suggested that you seek advice from the Consumer Complaints Commission for an unbiased opinion.
Sincerely,
Browns the Diamond Store.