Worst customer service EVER they just excel in lying

<p>Today marks 22 days and I still don't have my ring back, Browns is so good at making promises which they can't keep. I called their customer service on 23 December after not getting any joy from the Polokwane store, I really thought they would be able to assist but all they did was just lie to me as well.</p> <p><br />They assured me my ring would be delivered on 24 December as they had made "special arrangements" for the delivery to take place, to my amazement my ring never got delivered on that day. Chris the guy from the store called me on the 24th to inform me that they hadn't received delivery of my ring and that my ring will only be delivered on 29 December he also added that if I am interested the store would like to upgrade my ring to a bigger diamond and this would be their way of apologizing for the mess.</p> <p><br />I went to the store yesterday which was 2 January to pick my ring. Finally my ring is back BUT doesn't have the engraving anymore over and above that the "upgrade" ring which I was promised still needs to resized whereas I was promised that it will be resized accordingly upon pickup.</p> <p>I am being told that if I want engraving again on my ring It will take 10 days and if I take the new ring I will need to wait 10 days as well for it to be resized, that means I need to wait even longer. I am so frustrated and angry with Browns as they have proven to be pretty useless, their after sales service really sucks I will never go back to Browns ever!</p>