Wonderful Customer Service

Browns Jewellers , I recently had interaction with one of Brown’s Jewellers staff members , Maïté Kabongo. I saw a pair of earrings that I was interested in on the Brown’s website and as I had a credit note from a previous purchase , I needed to enquire as to whether I could use it to purchase the earrings. I sent an enqiry email on the 07/05/2021 , a Friday because I was worried that I would forget. Lo and behold I receive a response on Friday evening from Maite. She corresponded with me the entire weekend , Saturday and Sunday irrespective of the time of day. It was amazing , all my questions were answered. I even asked whether he/she worked 7 days a week 24/7 , the response was “ Thank you very much Felicity, We strive to offer you only the best service you are accustomed to from us. I certainly hope that my responses to you over the weekend are not disruptive. We speak this coming week Felicity.” I mean really what amazing service. I was kept in the loop re the process of reinstating the credit as per my credit note. The earrings are now being delivered to my Brown’s store of choice for collection at my convenience. I suspect that if I had enquired the earrings probably would have been delivered to me. I needed to see the actual earrings before paying , which is the only reason I’m going into the store. Brown’s has always been my favourite Jewellers and this kind of service tells you why. Staff like Maïté Kabongo and Bornmann really make Brown’s the store with the most beautiful diamonds i.e the staff are part of the precious diamond collection.