very very very dissapointed

<p>My boyfriend took me to browns a month ago to pick out an engagement ring. After a week of being engaged one of the diamonds fell out!!! I was so shocked. We took the ring back and I demanded a new ring. The new ring had to be orderded from head office. It had to be sized and engravings had to be made. The shop ***isstant promised us within 5 working days it will be at the store. It is today three weeks later and still we have no ring. We phoned everyday, and every time they said that they eill come back to us but no one calls back. We phoned yesterday again and the shop ***isstant had a new story that head office sent the wrong ring and the ring had to be ordered again. They did not notify us about this at all. He promised us that the ring will be there today. We did not hear from them today. We are so so so dissapointed. In the beginning we were so impressed with their service! We recommended them to all of our friends. But now we will send everyone away. Firstly I am engaged for a month now but had a ring for only one week!!! This is suppose to be the happiest time....showing off my ring to everyone! Pathetic that the ring broke in a week's time and now I am waiting forever for my other ring......So dissapointed. I will definately buy my husband's ring at another store!</p>