They've damaged my ring during resizing

<p>My boyfriend bought me an engagement rig at the Canal Walk store. We sent the ring to be resized and told them since we currently live in Brazil, we couldn't wait 10 days for the ring because we were on a short trip to SA. Well, they gave us a 5-day deadline then. After one day, they called saying it was ready and we went all the way from Langebaan to Canal Walk mall to collect it. The size was good but they've damaged the band pretty bad and also the yellow good detail on one side (it's the 1934 ring). After a few days I realized the main diamond was loose and took it back. After reading similar complaints here about the loose diamond, I wonder if they just do it on purpose so you'll have to purchase a new ring. Well, the people from the store treated me really bad and kept speaking afrikaans even though i told them i only speak english. Plus, they wanted to take the ring again again and make us travel back and forth to collect it one more time. I'm terribly disappointed with the ring's quality and their costumer service. My ring's band is full of scratches from the sizing process and the beautiful yellow gold detail is damaged on one side. When I mentioned that to the people at the store, i got only a yellow smile in return. I always tell eveyone here in Brazil how good service is in SA, but Browns disappointed me big time. For the team from the Canal Walk mall, you must respect your customers specially on the day thay was supposed to be of love and joy. You're not damaging a piece of jewelry, it's someone's dream. </p>