Terrible service and quality at browns

Absolutely disappointed and disgusted with the service at this store. A small diamond fell off my ring and they blamed me, no one told me that the ring must be serviced yearly and my ring was only a year and a half only. Upon collecting the ring the sales assistant PEGGY at the store didn’t even know who I was, and said she didn’t not call. I played the voicemail for her and it was Infact the same lady PEGGY that called me. She further denied statements that she made to me when I dropped my ring off. She mistook me with another client which and blamed it on the fact that she has to see to a lot of clients (not my problem).

I seek feedback from browns!!!!!!!