1 reviews | Active since Nov 2016

17 Nov 2016, 12:30

so dissapointed!!! Yet again

<p>My Fiancé bought a ring at browns in April. After 2 weeks of being engaged I noticed that my diamond fell out. We immediately went back and they said I could get a new ring of the same price. I chose a ring and it was the poorest service ever. I had to call them to ask how far the ring is. After a month (when I called yet again) they said it was in store. They did not even call me to say it was there. </p> <p>They also said they will let me know when I could collect my bear. Yet again no one informed me to say I could come and collect it.</p> <p>Today I saw that my ring has two defnitive lines where they have patched the ring to make it bigger!!!!!! </p> <p>I am so so so dissapointed. I am getting married in 3 weeks! I want a new ring but how is it possible in 3 weeks!!! Never ever buy at browns. I demand my money back! This is outrageous.</p>

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Replies (3)
Browns The Diamond Store
Browns The Diamond Store's reply21 Nov 2016, 17:20
Official

Dear alta-koeberg,

Thank you for contacting us and reporting the matter. We sincerely apologise for any inconvenience caused. Please know that providing our clients with an exceptional experience is of utmost the importance to us, we assure you that the matter will be investigated and dealt with urgently. Our client services department will be in touch with you in the next few hours.

Kind regards,
Browns The Diamond Store

Browns The Diamond Store
Browns The Diamond Store's reply21 Nov 2016, 17:20
Official

Dear alta-koeberg,

Thank you for contacting us and reporting the matter. We sincerely apologise for any inconvenience caused. Please know that providing our clients with an exceptional experience is of utmost the importance to us, we assure you that the matter will be investigated and dealt with urgently. Our client services department will be in touch with you in the next few hours.

Kind regards,
Browns The Diamond Store

Browns The Diamond Store
Browns The Diamond Store's reply21 Nov 2016, 17:20
Official

Dear alta-koeberg,

Thank you for contacting us and reporting the matter. We sincerely apologise for any inconvenience caused. Please know that providing our clients with an exceptional experience is of utmost the importance to us, we assure you that the matter will be investigated and dealt with urgently. Our client services department will be in touch with you in the next few hours.

Kind regards,
Browns The Diamond Store