SS
Simone S
1 reviews | Active since Nov 2016
14 Nov 2016, 09:28
Snapped Ring
<p>Dissapointed in Browns that doesnt want to take ownership for poor quality/workmanship. They basically give you 2 options pay for it or we dont fix it. I will not recommend Browns to anyone. Endless complaints about diamonds falling out snapped rings and the only solution is for clients to fork up cash. Wow is all i can say.</p>
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Browns The Diamond Store's replyOfficial
14 Nov 2016, 18:28Dear ssmck,
Thank you for contacting us and reporting the matter. We sincerely apologise for any inconvenience caused. Please know that providing our clients with an exceptional experience is of utmost the importance to us, we assure you that the matter will be investigated and dealt with urgently.
Our client services department will be in touch with you in the next few hours to discuss all possible solutions.
Kind regards,
Browns The Diamond Store
Best regards,
Browns The Diamond Store's reply14 Nov 2016, 18:28
Official
Dear ssmck,
Thank you for contacting us and reporting the matter. We sincerely apologise for any inconvenience caused. Please know that providing our clients with an exceptional experience is of utmost the importance to us, we assure you that the matter will be investigated and dealt with urgently.
Our client services department will be in touch with you in the next few hours to discuss all possible solutions.
Kind regards,
Browns The Diamond Store
Best regards,