1 reviews | Active since Oct 2017
Quick to sell a ring but no after service
Happily bought an engagement ring where they assured me it would not be a problem to resize the ring and get it upgraded in Platinum
3 weeks ago i went back to get the ring resized and upgraded. No problem they said, they would get back to me in 4 days. Two weeks later (as i was overseas for a week) i called them again stating that i had not heard from them. The manager rachel assured me she would call me back on Monday and it’s now Thursday and i have heard nothing.
Quick to make the deal on the big purchase but the aftercare is non existent. Should have checked their Hellopeter rating before buying.
Good Morning Mr. Barlow
Thank you very much for getting in touch with us regarding your experience and behalf of all of us from Browns we would like to apologise for this experience. This is certainly not the feelings which we want you to take away when visiting us or making a purchase.
I have been in touch with our team leader from Canal Walk Rachel, who indicated that she has since been in touch with you and I am happy to confirm that your brand new platinum ring will be available for collection on Wednesday 7 March 2018. Rachel will contact you as soon as the ring has been delivered to our store to confirm.
Thank you very much for patience and understanding in this matter.
Kind Regards
Laurence Vosloo
Good Morning Mr. Barlow
Thank you very much for getting in touch with us regarding your experience and behalf of all of us from Browns we would like to apologise for this experience. This is certainly not the feelings which we want you to take away when visiting us or making a purchase.
I have been in touch with our team leader from Canal Walk Rachel, who indicated that she has since been in touch with you and I am happy to confirm that your brand new platinum ring will be available for collection on Wednesday 7 March 2018. Rachel will contact you as soon as the ring has been delivered to our store to confirm.
Thank you very much for patience and understanding in this matter.
Kind Regards
Laurence Vosloo
Good Morning Mr. Barlow
Thank you very much for getting in touch with us regarding your experience and behalf of all of us from Browns we would like to apologise for this experience. This is certainly not the feelings which we want you to take away when visiting us or making a purchase.
I have been in touch with our team leader from Canal Walk Rachel, who indicated that she has since been in touch with you and I am happy to confirm that your brand new platinum ring will be available for collection on Wednesday 7 March 2018. Rachel will contact you as soon as the ring has been delivered to our store to confirm.
Thank you very much for patience and understanding in this matter.
Kind Regards
Laurence Vosloo
Good Morning Mr. Barlow
Thank you very much for getting in touch with us regarding your experience and behalf of all of us from Browns we would like to apologise for this experience. This is certainly not the feelings which we want you to take away when visiting us or making a purchase.
I have been in touch with our team leader from Canal Walk Rachel, who indicated that she has since been in touch with you and I am happy to confirm that your brand new platinum ring will be available for collection on Wednesday 7 March 2018. Rachel will contact you as soon as the ring has been delivered to our store to confirm.
Thank you very much for patience and understanding in this matter.
Kind Regards
Laurence Vosloo