Poor service

Browns Fourways - resizing. <br> It was late for collection and further late after a consultant confirmed that it would \definitely"be in store the following day. We were told that it had left the workshop and would be in store during the evening however upon arrival at the store my fianc? was told that there was a misunderstanding and that it was not ready. We thereafter requested that the ring be sent through to the Sandton store for collection. In all instances we had to initiate contact. We have still not received an apology/follow-up from this store. <br> <br> The ring was fetched from the Sandton store. <br> It was still not a good fit (despite the recommended size being requested) and we sent it in for a second resizing shortly after collection. <br> Second Resizing<br> The ring was back in store on the date specified but with an engraving of \""Brian [Date]\"" which we did not request. The error was due to an addition (by the consultant) on the letter. My fianc? requested that it be removed. It was removed on our copy but not on the letter that was sent to the workshop which we view as highly negligent. Once again we had to initiate cont """