1 reviews | Active since Nov 2017
Poor quality pendant clasp
My husband bought me a beautiful pendant for our 10 year wedding anniversary. 3 years on the clasp broke. We took it to the store we bought it from to have it repaired and were told we would have to pay R350 for the repair. How is this right? Why must I pay to have an inferior clasp replaced? Surely this is something Brown's should have absorbed? What makes it even worse is that it is such a dainty chain and they have gone and put a large clasp on it which is not in keeping with the piece.
Good Afternoon MJW14. Thank you for bringing this matter to our attention and this is certainly not the experience we wish for you to receive from Browns. I would like to address this, and look into the repair that was done on the clasp so that I can ensure we will rectify this for you. Please could you send through any details that could assist us in finding your profile on our system so that I have the necessary . Please would you get in touch with us at *** in order for me to trace your profile and assist you in resolving this matter. I look forward to receiving feedback from you. Fabian
Good Afternoon MJW14. Thank you for bringing this matter to our attention and this is certainly not the experience we wish for you to receive from Browns. I would like to address this, and look into the repair that was done on the clasp so that I can ensure we will rectify this for you. Please could you send through any details that could assist us in finding your profile on our system so that I have the necessary . Please would you get in touch with us at *** in order for me to trace your profile and assist you in resolving this matter. I look forward to receiving feedback from you. Fabian