1 reviews | Active since Dec 2016
Not delivering on their promise
<p>I took my ring in for rhodium treatment last week I was promised my ring would be back yesterday, I called them yesterday to find out if it's ready only to be told that it will be back today. I called them again today to check on it and now it's apparently coming tomorrow.</p> <p>Like what ever happened to firstly calling a customer to let them know of the changes and most importantly what happened to keeping the promise of delivering on the day which was initially set.</p> <p> </p> <p>What make me angry is the fact that they are telling me to calm down, When I booked the ring in I specifically asked them to double check if my ring will be back before Friday and I was assured it would but now there is nothing</p>
Today marks 22 days and I still don't have my ring back, Browns is so good at making promises which they can't keep. I called their customer service on 23 December after not getting any joy from the Polokwane store I spoke to Amy and Nothando. I really thought they would be able to assist but all they did was just lie to me as well.
They assured me my ring would be delivered on 24 December as they had made special arrangements for the delivery to take place, to my amazement my ring never got delivered on that day. Chris the guy from the store called me on the 24th to inform me that they hadn't received delivery of my ring and that my ring will only be delivered on 29 December he also added that if I am interested the store would like to upgrade my ring to a bigger diamond and this will be their way of apologizing for the mess.
I went to the store today which is 2 January to pick my ring. Finally my ring is back BUT doesn't have the engraving anymore over and above that the "upgrade" ring which I was promised still needs to resized whereas I was promised that it will be resized accordingly upon pickup.
I am being told that if I want engraving again on my ring It will take 10 days and if I take the new ring I will need to wait 10 days as well for it to be resized, that means I need to wait even longer. I am so frustrated and angry with Browns as they have proven to be pretty useless, their after sales service really sucks I will never go back to Browns ever!
Today marks 22 days and I still don't have my ring back, Browns is so good at making promises which they can't keep. I called their customer service on 23 December after not getting any joy from the Polokwane store I spoke to Amy and Nothando. I really thought they would be able to assist but all they did was just lie to me as well.
They assured me my ring would be delivered on 24 December as they had made special arrangements for the delivery to take place, to my amazement my ring never got delivered on that day. Chris the guy from the store called me on the 24th to inform me that they hadn't received delivery of my ring and that my ring will only be delivered on 29 December he also added that if I am interested the store would like to upgrade my ring to a bigger diamond and this will be their way of apologizing for the mess.
I went to the store today which is 2 January to pick my ring. Finally my ring is back BUT doesn't have the engraving anymore over and above that the "upgrade" ring which I was promised still needs to resized whereas I was promised that it will be resized accordingly upon pickup.
I am being told that if I want engraving again on my ring It will take 10 days and if I take the new ring I will need to wait 10 days as well for it to be resized, that means I need to wait even longer. I am so frustrated and angry with Browns as they have proven to be pretty useless, their after sales service really sucks I will never go back to Browns ever!