No Ring & No Refund

This has been the worst customer experience of my life. The sale was perfect however due to the end of my relationship which was already stressful enough, i contacted the Browns Diamond Store in Canal walk who advised yes i could return the ring and get my refund. I have spoke to every consultant at the Canal Walk Browns Store since then over 10 interactions and pacing up and down to the store with no refund. The names i can remember is Tamryn and Kiara whom i have had most of the interactions. They have sent me from one place to the other looking for this refund i have contacted my bank and Kiara the one time told to contact nedbank on their behalf ‚how terrible‘ the unwillingness to help is shocking. The consultants blame each other everytime i call, someone was not supposed reverse the money into my debit card while i had my credit card in my hand but they did and do not have the money now and i am stuck on a trip to Joburg sick as ever and they need me to come to the Cape Town branch to investigate further. This is the worst service ever its sickening