No refund entertained by Browns

As a long standing customer of Browns we are very disappointed with the fact that client services does wish to assist us fully with our problem! My husband purchased white gold hoop earrings from your Sandton branch last year June and were put in the cupboard as they were a Christmas present, come Christmas Day and both earrings have black tarnish on them. Note neither of them ever worn.We go to your Clearwater branch as that is closer for us and they tell us that they will send them to be replated which took 3 weeks to eventually get them back with the same markings that were on them originally. They were contacted again and they informed us they would source us another pair. The \new\" pair arrived and to our surprise one of the hoops had black tarnish on it. With all the frustration we requested that we receive a refund as this is clearly a problem with your product and I do not want the earrings considering they tarnish without being worn. What will happen to them if they are worn??<br> <br> We have been informed that we can have a credit and not a refund as they were purchased a while ago, that is understandable if I were to receive a perfect product and I did not.<br> We are wanti"