No complimentary gift and packaging in bad order

Good day<br> <br> we bought a platinum ring for both myself and my fianc?e on 13 March 2016, the men's ring was suppose to come with a complementary stainless steel ring, I collected my fianc?es ring yesterday only to find the ring was there but no stainless steel ring in his size, the lady at the store said sorry she should have ordered the steel ring with the platinum ring but forgot to do so, so we need to wait for her to order now and I didn't received my complementary gifts (two gifts as two rings were purchased) that browns normally gives upon purchases.<br> Further to that, the browns bag was in a disgraceful condition with a hole at the bottom, and later we realised the box that the ring was in buckle was broken.<br> I really cannot believe that browns a top and expensive jeweller can give such bad service after the money you received form us was not a small amount. I though with my engagement ring It was just bad luck but now the wedding rings also a hassle that I decided to complaint about this.