Nickel in jewelry, poor customer service

Bought diamond earrings we were told had NO nickel in them - something we checked due to my bad nickel allergy. Despite these assurances, the earrings have degraded and I can no longer wear them without a bad allergic reaction. Browns confirmed the presence of nickel in the jewelry but insisted that it was not their responsibility, and that I must pay for resetting the diamonds because the 14 day return/exchange period had expired. This is disappointing since we were assured of no nickel and "quality" setting when purchasing the earrings.

Note, they do claim to not use nickel now. However, more recently purchased earrings (purchased 2018) are now causing an allergic reaction too. Anyone with a nickel allergy needs to be wary of purchasing from this store.

Customer services (in and out of store) also very rude and condescending.