1 reviews | Active since Feb 2018
Never coming back to me
I went to the Browns store in Centurion Mall (PTA) in December 2017 to look at a few engagement rings. I asked for a quote on something specific and had my mind set to purchase a ring once I got a quote on the agreed price with the sales person. I was told that I would get a formal quote with the design details within a week or 2.
I never got the quote emailed to me or a phone call back.
I phone them twice again since December to ask when I would get the quote but never got an answer and the sales person I worked with was never available, even when I left messages.
Good Afternoon Dietrich
Thank you very much for your valuable feedback and please accept our apologies for the experience you have had regarding this incident. This is certainly not the norm for us and we pride ourselves in maintaining the expedient communication and feedback with our client to ensure you are entirely satisfied.
I am busy looking into this for you and I will revert with feedback as soon as possible.
Kind Regards
Laurence Vosloo
Good Afternoon Dietrich
Thank you very much for your valuable feedback and please accept our apologies for the experience you have had regarding this incident. This is certainly not the norm for us and we pride ourselves in maintaining the expedient communication and feedback with our client to ensure you are entirely satisfied.
I am busy looking into this for you and I will revert with feedback as soon as possible.
Kind Regards
Laurence Vosloo
Good Morning Dietrich
I hope you are well. I would like to once again extend our sincerest apologies for not keeping in touch with you as we had promised. I have addressed this matter with the consultant in question as well as our regional manager in order to implement steps to avoid a recurrence of this lack in communication. Our consultant will be in touch with you today to ensure you are furnished with all the information you had requested originally and to be of assistance to you going forward.
Please do not hesitate to contact me should you require any further assistance at *** or you are welcome to contact me on ***.
Kind Regards
Laurence Vosloo
Good Morning Dietrich
I hope you are well. I would like to once again extend our sincerest apologies for not keeping in touch with you as we had promised. I have addressed this matter with the consultant in question as well as our regional manager in order to implement steps to avoid a recurrence of this lack in communication. Our consultant will be in touch with you today to ensure you are furnished with all the information you had requested originally and to be of assistance to you going forward.
Please do not hesitate to contact me should you require any further assistance at *** or you are welcome to contact me on ***.
Kind Regards
Laurence Vosloo