money making ****mers .

I am writing to express my deep disappointment and dissatisfaction with the service and product quality I have experienced from Browns Jewellers at your Woodlands branch. On 17 March 2024, we purchased a ring from your store. By July 2024 less than six months later ,I noticed that the diamond was not set correctly and the claws holding it were loose. I returned the ring for repairs and was charged R1,550 for the service. Now, in April 2025, the diamond has fallen out of the ring entirely. Fortunately, I was able to find and keep the stone safe. I brought the ring back to your Woodlands branch, only to be told I must pay an additional R800 for another repair. This is extremely frustrating and, frankly, unacceptable. I am seriously beginning to question the quality of your products, as well as the fairness of repeatedly charging customers for issues that seem to stem from poor workmanship. A ring of this nature should not require ongoing repairs in such a short period of time.