MANUFACTURING DEFECT BLACK ONYX LOOSE AND DIAMONDS

Black onyx and diamonds falling out<br> Been in for repairs 4 times and...<br> From: [Email Removed] [Email Removed] <br> Sent: Saturday, February 27, 2016 4:07 PM<br> To: Browns The Diamond Store - Client Services; [Email Removed] [Email Removed]<br> Cc: [Email Removed] [Email Removed] [Email Removed]<br> Dear Christine, Amy, Browns CEO and Browns Woodlands<br> From the outset, I would like to refer you to Your very own Promise on your Website<br> Our Promise To You.Browns is an organisation with a proud legacy of exceptional customer service. Only the finest handpicked stones and high grade precious metals are used, which when combined with our cutting-edge craftsmanship, results in timeless creations.<br> Integrity remains at the forefront of our values as evidenced by our subscription to the Kimberley Process and Fair Trade Agreements. This is your assurance that the diamond you select from our range was responsibly mined and conflict free. Quality is an uncompromising standard for us, which is why we can promise you that the diamond you purchase today will continue to reward you for a lifetime. We stand by this promise and ..