1 reviews | Active since Mar 2015
Looks are Decieving
Browns Jewelers Brooklyn - I was shopping for a birthday gift for my fiance, nothing extravagant but was looking for something classy and reasonably priced. Upon walking into the store I immediately felt judged, I dont dress up to go to the mall but look like an average guy.. walking into the store, no one greeted me except the security guard. eventually after standing around for a minute or two was approached by a someone who couldn't look more uninterested in assisting me. while looking at some of the things someone else came in all dressed and looking smart, I was dropped like an old rag and said person whom was assisting me all enthusiastically jumped at the person who walked in and suddenly assisting me was no longer a concern. I left the store after that feeling humiliated. I will never go to another one of your stores ever again. BE CAUTIONED , unless you do looking like you have money, you can expect HORRID service. would give a rating of 0 out of 5 if I could.
Good day Barry,
Thank you so much for taking the time to give us feedback on your experience in our store and as I'm sure you can appreciate this is certainly not the norm for us, neither the experience we wish for you to have when visiting one of our stores. Part of our "code" at Browns is that we are at all times to conduct ourselves in a classical, elegant and sophisticated manner and I am terribly sorry to hear that this was not what you experienced in our Brooklyn store. Our company prides itself in not only the quality of the pieces that we produce, but also on the professional conduct of our team members and dealings with our clients. I can assure you that you concerns will be raised with our regional manager and the appropriate steps will be taken to ensure that we correct our behaviour in order to give our clients only the best in terms of product and service. I sincerely understand your feelings around this matter, but I do hope that you will once again give us the opportunity to deliver to you the kind of service you deserve by visiting one of our stores again. Your feedback is invaluable in assisting us in growing and becoming better each day.
Kind Regards
Fabian
Good day Barry,
Thank you so much for taking the time to give us feedback on your experience in our store and as I'm sure you can appreciate this is certainly not the norm for us, neither the experience we wish for you to have when visiting one of our stores. Part of our "code" at Browns is that we are at all times to conduct ourselves in a classical, elegant and sophisticated manner and I am terribly sorry to hear that this was not what you experienced in our Brooklyn store. Our company prides itself in not only the quality of the pieces that we produce, but also on the professional conduct of our team members and dealings with our clients. I can assure you that you concerns will be raised with our regional manager and the appropriate steps will be taken to ensure that we correct our behaviour in order to give our clients only the best in terms of product and service. I sincerely understand your feelings around this matter, but I do hope that you will once again give us the opportunity to deliver to you the kind of service you deserve by visiting one of our stores again. Your feedback is invaluable in assisting us in growing and becoming better each day.
Kind Regards
Fabian