Lack of service from a so called best Jewellery store

I am so disappointed with the service or should I say lack of.

Late November I took my ring in for polishing. Then they advised I have one diamond filled as it’s milky. The sent me a very unprofessional seeming upside down quotation which I accepted via whatsapp with Amelia from the Brooklyn store.(she was my help from when I went to buy my wife’s ring around the same time)

Till date I haven’t received my ring and each time there is any contact it’s me trying to find out when my ring will return.

I am so dissatisfied with the poor service.