KC
Kerisha C

1 reviews | Active since Nov 2011

30 Mar 2016, 05:18

Inferior quality with a fancy front

After searching for the perfect wedding ring I was mesmerized by the brilliance of a Georgian styled ring @ Browns. We purchased the ring in Dec 2015 & complementary engraving resizing was part of the deal. After 2 engraving blunders i was forced to s**** the idea with the fear that they would never get it right. To my horror a diamond fell out a month later. I immediately reported this travesty to the store who casually sent it to be repaired. It returned 2 weeks later looking rather flawed having the replaced diamond not set in place correctly. Again this was reported to the store who said they would send it back to be fixed. For a prestigious diamond store who pride themselves on excellent craftmanship & quality, my experience has been a far cry from this. The constant running back & forth to the store has been a major inconvenience. After spending a considerable amount of money, I am now left with a flawed ring that is basically second hand having been replated twice after 2engraving errors & a diamond replaced haphazardly. Browns has bitterly disappointed me & my husband was correct In saying the price tag is merely a reflection of a hyped up brand and definitely not excellenc

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Replies (1)
Browns The Diamond Store
Browns The Diamond Store's reply30 Mar 2016, 11:25
Official
Hello kerisha,

Thank you for contacting us and reporting the matter. We sincerely apologise for any inconvenience caused.
Please know that providing our clients with an exceptional experience is of utmost the importance to us, we assure you that the matter will be investigated and dealt with urgently. Our client services department will be in touch with you in the next few hours.

Kind regards,
Browns The Diamond Store