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Very disappointing service and their rings not worth the money. We bought a ring last year 2022 in Dec, few days after our wedding which was on the 17th Dec, the ring broke and the diamond stone on the ring fell off, we returned the ring to the store and was issued another one, hardly a month same thing happened to the 2nd ring, diamond piece fell off. We returned the ring again and this time we said we dont want it anymore and would like another option because clearly this one they can’t get it right, we were given few options to choose from and we specifically specified that we dont want a ring that we would need to top up money to get, we chose 1 and as suspected they came back to us and told us to top up to get another one, having explicitly mentioned that they need to give us options that we wont need to top up. Me and my wife have been married for 3 months but she has hardly had her wedding ring on her finger because it’s been back and forth at BROWNS. They seem not to care about this whole ordeal and are offering us the original ring that we don’t want anymore, all due processes were followed in regards to giving them ample time to remedy this situation but having to dig further into our pockets to remedy their incompetence is unacceptable. They are not willing to acknowledge their shortcomings on this and take a bit of a knock but expect us to take a knock financially and we will not have it, we have requested our refund, we will look elsewhere, where they value and appreciate their customers. BROWN IS A **** AND NOT WORTH THE MONEY!