Faulty rings/issues with diamonds

<p>I am truly unhappy about the quality of Browns and their rings.</p> <p> </p> <p>I have sent in my rose gold Morganite 4 times for the diamond that went loose. I am currently sitting with a major problem as my engagement ring’s diamond also went loose now. This is a major concern for me! I literally cannot go to a Browns store every 3 months to get diamond tightened. I cannot see how this at all explains the price of >R800 000 we paid for both my rings. We have spent an enormous amount of money at Browns and I am truly very unsatisfied.</p> <p> </p> <p>My mother in law also used to buy her jewelry from Brown and her 1934 ring’s diamond also went loose and one of the side diamond actually fell out.</p> <p> </p> <p>I would like to know what steps are to be taken to rectify all of this. I once again have to drive all the way to Sandton from Roodepoort (because Fran is the only Browns employee who actually understands customer service). This is an inconvenience, not only the issue of driving back and forth, but also being without my ring.</p> <p> </p> <p>DO NOT SUPPORT BROWNS!!!! One star rating is not low enough.</p> <p> </p> <p>Compelete WASTE of money.</p>