1 reviews | Active since May 2010
Diamonds falling out
My husband purchased a tanzanite and diamond ring for our 5th wedding anniversary and within a year it lost one of its diamonds. We took it to Browns and complained about the poor quality and got told it’s my fault as I wear the ring too often. This a ring I wear a couple times a week. We paid to get it fixed and for a new diamond and were assured the clasps were all checked. 6 months later the same stone fell out! Again they claim no responsibility! Now I’m faced with having to pay for another diamond for a ring I can’t wear as its guaranteed to fall out again and I can’t afford to keep replacing it every year. WhT are my rights here?
Dear Davina
I'm very sorry to hear about your experience with your ring and this is certainly not the feeling we wish for you to have with one of our pieces. I would like to assist you in reaching a solution to this problem. I would however like to investigate all contact you have had with Browns up to now based on your profile on our system and then revert to you. Please would you kindly get in touch with me at *** and I can then get the relevant information from you. I look forward to being of assistance to you and resolving this matter for you. Laurence
Dear Davina
I'm very sorry to hear about your experience with your ring and this is certainly not the feeling we wish for you to have with one of our pieces. I would like to assist you in reaching a solution to this problem. I would however like to investigate all contact you have had with Browns up to now based on your profile on our system and then revert to you. Please would you kindly get in touch with me at *** and I can then get the relevant information from you. I look forward to being of assistance to you and resolving this matter for you. Laurence
Hi Davina, thank you very much for your kind words and I am very pleased we were able to resolve this matter for you. We look forward to being of service to you in future.
Hi Davina, thank you very much for your kind words and I am very pleased we were able to resolve this matter for you. We look forward to being of service to you in future.
