DG
Davina G

1 reviews | Active since May 2010

10 Oct 2017, 19:54

Diamonds falling out

My husband purchased a tanzanite and diamond ring for our 5th wedding anniversary and within a year it lost one of its diamonds. We took it to Browns and complained about the poor quality and got told it’s my fault as I wear the ring too often. This a ring I wear a couple times a week. We paid to get it fixed and for a new diamond and were assured the clasps were all checked. 6 months later the same stone fell out! Again they claim no responsibility! Now I’m faced with having to pay for another diamond for a ring I can’t wear as its guaranteed to fall out again and I can’t afford to keep replacing it every year. WhT are my rights here?

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Replies (3)
Browns The Diamond Store
Browns The Diamond Store's reply11 Oct 2017, 11:21
Official

Dear Davina

I'm very sorry to hear about your experience with your ring and this is certainly not the feeling we wish for you to have with one of our pieces. I would like to assist you in reaching a solution to this problem. I would however like to investigate all contact you have had with Browns up to now based on your profile on our system and then revert to you. Please would you kindly get in touch with me at *** and I can then get the relevant information from you. I look forward to being of assistance to you and resolving this matter for you. Laurence

DG
Davina G's update29 Oct 2017, 22:33
Reviewer Update
I would like to thank Laurence Vosloo for taking this complaint seriously, giving constant feedback and resolving the issue. I am very pleased with your level of service and hope it becomes an example to the other staff we have dealt with at Browns.
Browns The Diamond Store
Browns The Diamond Store's reply31 Oct 2017, 16:04
Official

Hi Davina, thank you very much for your kind words and I am very pleased we were able to resolve this matter for you. We look forward to being of service to you in future.