Defective Diamond Earing "Butterfly" *****!

<p>Absolutely disgusting - I purchased 3 diamond earings from the Browns store at the mall La Lucia during March 2017 only to have the "butterfly *****" fall off whilst trying them on in store of one of the earings - the helpful manager had a way to fix that that by tightening the ***** - I put it back on and it was fine I was happy and then paid for my purchase and left the store with my earings on. Only as luck would have it... not even a few weeks later to have one of the "butterfly *****" fall off one of them! Lucky for me the earing had remained in my ear. I contact the store early the next morning to speak to the sales lady who sold me the earings who advised me that she will need to order them. I hear nothing from the sales lady the whole day while I am currently walking around wearing 2 earings on one side of my ear and 3 earings on the otherside and feeling quiet embarassed. I call early this morning and I speak to the receptionist who said she would assist me - I explained that I have a function tomorrow the 01/04/2017 and I urgently need the *****. The lady comes back to me, now at 3pm to advise that Brown's Customer Care has no idea how the ***** came off and as such I would need to purchase the ***** for R200. Why should I pay for something that did not even last 1 month on my ear! I would have been more angry had I lost the earing! It is not about the price but the fact that there is no quality or service from Browns which one would expect. The product is defective and they should make customers aware that the butterfly ***** cannot be re**** on and a stopper should be used or alternately they should make a better quality product! I am disgusted!!! I definitely did not expect this atrocious service/product. </p> <p>And in all this drama I dont have an earing to wear for a function tomorrow!</p> <p>It is a sad day indeed...</p>