Complete unhappiness

<p>Without a doubt this was the most shocking customer service experience I have had and from a 'up market ' service, it left me completely frustrated, dissapointed and angry. My fiances ring had to go back to Brownsfor the 3rd time in 10 months to have the diamond secured as came loose 3 times. When we go drop it off, we were promised a call back in 10 days... 11 days later I have to call them where they after long stories found the ring so I could go collect to find the diamond is still loose. Was put on urgent to rwctify , which still took a week, then to go collect and bring home to find the size has been changed and no longer fits my fiance. I too asked for a quote for the wedding band 3 weeks ago and still waiting for this!!! I cannot believe that a bespoke jeweler cannot make a matching wedding band for this engagement ring and waiting for a general manager to confirm if possible... If not you will hear from me again as this is clearly then not the type of shop you want to buy a piece of jewelery from if they cannot service the customer with matching band to ring. Not one appologu and still waiting for customer service and store managers to return my calls as promised 2 days ago. This store in particular ia Browns in Sandton city, consultant name Fran and not even an apology. Also find it extremely inappropriate for the ladies in the store to flirt with you by touching your hand when they come close to you to try make sales WHEN you are in there buying engagement and wedding rings, I mean come on !!!!!!! </p>