Browns won’t pay you back if you overpay them!

Shabby shabby treatments. On 19 Dec 2019 I paid twice for an item at Browns Pavilion DURBAN. I advised Browns not to present one of the payments. Well, they did, causing me to be embarrassed at my bank (I paid) and then I had to follow a dictatorial rigmarole at their insistence that would get me refunded in ten days. Well, it’s three weeks later now and Guess what? Browns don’t have an executive in staff who can process a refund. I was called today and told flat out by the store manager that I would be reimbursed on Friday 17 January and not before, when the executive staff get back from leave. Abject fail, Browns. Well played! Pity you don’t respond to your hellopeter queries either. I’ve supported you for long enough it seems. This will not be easily fixed!