BROWNS - THE WORST CUSTOMER SERVICE - ONLINE ********

WORST CUSTOMER SERVICE AND ONLINE ********

My Brother from USA bought a gift online from Browns. Wife decided she want something better and my brother paid for that item as well. He asked Browns weeks back for a refund.

No refund was forthcoming from Browns Head Office. He arrived in SA and collected the gift from Menlyn store. Asked for his refund. But Head office is handling it. Head office asked for proof of account. He porvided that proof. The nothing. Asked them again where his funds are. No he must fill in this form. The nothing. Then he ask the again. No he must fill in that form. And so weeks go by with one excuse after the other. Flew back to USA. Asked for Funds to be transferred into my ABSA account. So then Browns start with the same go around. They NEVER contact you to arrange for funds to be refunded. They never take your calls when you phone. When asking for your funds . it one story after another. Even though they received proof of account.

It take a normal person maybe 7min to do a EFT. Not BROWNS DIAMOND Store. It take them weeks and weeks and weeks.

They are NOT TO BE TRUSTED!!!!! ***** Business operator!!! I don't think they know how to spell CUSTOMER SERVICE!!!!!